Safety and well-being of our sponsored children is our number one priority. One of the most important ways to safeguard them is through strict adherence to our communications policy.
Please read this document and understand that any abuse of this Policy will constitute a breach of contract and will result in the cancellation of sponsorship.
Communicating with Your Sponsored Child
We cannot help protect a sponsor’s or child’s privacy if we are not involved in the correspondence.
Currently, the ONLY method of communication between sponsor and child is the exchange of letters through the Mosaic offices. Being involved in the correspondence process also allows MVM to help you navigate the ocean of cross-cultural sensitivities and avoid inadvertently writing something inappropriate or offensive.
As part of our policy, we will not deliver any letters to or from the child, which contain personal contact information (e.g., address, phone, email, etc.) or references to monetary gifts.
Any sponsor communications, photos or materials deemed inconsistent with our Christian values will not be forwarded to the children.
As social media and internet access becomes more prevalent in developing countries we recognize that sponsors and children may have the opportunity to connect online.
Because of the convenience that online communication offers come with increased privacy and safety risks, we must prohibit such correspondence at this time.
Phone, email, Facebook, Twitter, etc. are platforms NOT sanctioned by Mosaic Vision. Your sponsored child may try to contact you via one of those methods.
Please do not respond, even to say “I’m sorry but I can’t talk to you in this manner.” We ask that you let us know about this contact by emailing or calling us. Sometimes beneficiaries and their families disregard the rules about direct communication with a sponsor, and by alerting us we can work with your child’s family to reinforce our communication policy.
It truly is for their own protection. We realize how tempting it is to use what for us in the west is a normal, daily method of communication.
You may find that your child even has an FB or Twitter account, but please understand that there are serious reasons for MVM not permitting such contact. We trust our sponsors to adhere to our policy.
- Sponsors and children are required to use Mosaic Vision approved channels to communicate.
- Hopefully soon an online portal will allow you to electronically transmit letters and your child will be able to use Mosaic Vision computers in-country to respond, but for now, using any electronic communication channel (or other method) outside of what Mosaic has approved is considered a breach of the contract to which both sponsor and child have agreed. “Friending” on any social media and/or commenting on a post is also considered a breach and will result in cancellation of sponsorship.